IE 520 Total Quality Management

Description: 
Quality leadership is recognized as the key to business success. Strong customer focus on all products and services, teamwork throughout all areas of the organization is essential for company competitiveness. This course aims at covering the fundamental issues of total quality management. ISO 9000 standards, cost aspects, quality improvement tools, quality function deployment, process management, benchmarking are discussed. Actual case studies from industry will supplement the lectures.
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